Sater Design Collection, Inc. maintains a NO RETURN / NO EXCHANGE policy. Because our plans are copyrighted and registered to the purchaser, we cannot allow refunds or exchanges. Only upgrades to the same plan are allowed. Please be sure of your selection before ordering, and feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) to discuss any concerns you may have before ordering. Replacements due to loss, damage or stolen plans are on a case by case basis.
Posted in: Customer Service