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Frequently Asked Questions

Our Frequently Asked Questions page in broken down into 7 sections. While the topic of building a home can generate a lot of questions, we have tried to gather the most asked questions and organize them here.

Each section below has the most asked question in that category. If you do not see the question you need the answer to, please phone or email us your question. If enough people have the same question, we will expand this section. And remember no question is too small, we deal with home plans all day so what might be obvious to us could be a total mystery to someone building a home for the first time.

Ordering a Plan

What is the difference between the print licenses?

A print license is conveyed to the purchaser as either a PDF file or a printed vellum. The PDF file cannot be modified and can only be printed. The vellum is erasable and allows for very minor changes and /or notes to be added. An electronic license allows for client or client’s consultants to make more elaborate modifications to plans (i.e.: widen a bedroom, add a fireplace, or add a window, etc.).

What is an electronic PDF plan?

When you order a plan in PDF format we will email you one set of plans in PDF file format. We also ship a DVD with the PDF files on it. Along with the DVD we ship your license agreement and valuable materials from our corporate partners that will help you build your home. This format allows you to receive the plan the fastest, usually within the same business day (by email) and allows you to take it to your local blue print shop to print copies as needed. See the Plan Licensing Information for specific information on the number of copies you can make.

What is a Print Vellum plan?

When you order a plan in Print Vellum format we ship one set of plans printed on Vellum paper. We also ship your license agreement forms, and valuable materials from our corporate partners that will help you build your home. Vellum paper is a special erasable paper. This type of paper makes small changes possible.

What is a Electronic CAD plan?

When you order a plan in electronic CAD format you get one set of plans saved as AutoCAD 2010 DWG files on a DVD. We ship you the DVD, your license agreement forms, and valuable materials from our corporate partners that will help you build your home. This format will allow you to take the AutoCAD files to your builder or local draftsman and they will be able to make changes to the plan. See the Plan Licensing Information for specific information on the number of copies you can make.

Do you have photography for the house I am interested in?

Our website is rapidly updated when we acquire new photography of plans. If you do not see photography for the plan on the website, we unfortunately do not yet have photography to share with you.

I have specific criteria, can you help me find a plan?

Definitely! Please feel free to call our Customer Service department at 800-718-7526 to receive free plan assistance.

Photographs of the home don’t match plan exactly?

Different people have different needs, so sometimes a plan may have been modified to better serve the owners. The home plan is the most accurate representation of what the final home will look like.

I haven’t received my order yet. What should I do?

Each plan is prepared when ordered and shipped based on the shipping option you selected during the purchase process. If your plan is late in arriving, please feel free to contact our Customer Service department at 800-718-7526 to track your plan status.

Can I return the plans?

Because all of our plans are copyrighted, we cannot allow refunds or exchanges. Only upgrades to the same plan are allowed. Contact our Customer Service Department for further details.

Frequently Asked Questions about Custom Home Design

If you are looking for information on getting a custom home plan designed, please visit Sater Group, Inc.