Frequently Asked Questions

Our Frequently Asked Questions page in broken down into 7 sections. While the topic of building a home can generate a lot of questions, we have tried to gather the most asked questions and organize them here.

Each section below has the most asked question in that category. If you do not see the question you need the answer to, please phone or email us your question. If enough people have the same question, we will expand this section. And remember no question is too small, we deal with home plans all day so what might be obvious to us could be a total mystery to someone building a home for the first time.

Customer Service

Shipping & Delivery

We use UPS to ship all our packages. UPS will not ship to a Post Office Box address. If an order is received by noon (12:00PM EST) on a business day, your order will usually ship the next business day. This does not include plans purchased with “Options”. Some plan options require extra time and will delay the shipping of the order.

Privacy & Security

Sater Design Collection, Inc. is very concerned about our customers security. For more details visit our Privacy and Security page.

Return Policy

Sater Design Collection, Inc. maintains a NO RETURN / NO EXCHANGE policy. Because our plans are copyrighted and registered to the purchaser, we cannot allow refunds or exchanges. Only upgrades to the same plan are allowed. Please be sure of your selection before ordering, and feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) to discuss any concerns you may have before ordering. Replacements due to loss, damage or stolen plans are on a case by case basis.



We have worked very hard to make the on-line ordering process as simple and easy to use as possible. But if you have any questions, concerns or difficulty, feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) and we will do our best to help.

Payment, Pricing & Promotions

Pricing is subject to change at any time without notice. We currently accept most major credit cards, you can also call us to arrange payment using a cashier’s check, feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) for more information.

Viewing Orders

Viewing orders is easy and quick. You can view your order’s details and status by logging into the Sater Design Collection website and from your “Dashboard” look in “Recent Orders” and then click the “Details” link to view the details of that order.

Updating Account Information

You can log into you account by using your email address and the password you have setup. If you have forgotten your password just click the “Forgot your Password?” link and a new password will be emailed to you. Once you are logged into your “Dashboard” you can view and change any or all of your account information. You can change the billing and shipping addresses, and you can setup multiple shipping addresses. You can also signup for our Newsletters.

Frequently Asked Questions about Custom Home Design

If you are looking for information on getting a custom home plan designed, please visit Sater Group, Inc.