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Customer Service

Sater Design Collection has an award-winning Customer Service department. We can assist you with any questions you might have. Building a home and choosing a home plan can be very complicated. We can help direct you to a home plan that will be best suited for your needs.

We sell home plans throughout the United States as well, as all over the world. Sometimes time differences can become a challenge. Our customer service department is available:

 

Monday through Friday
from 9:00AM EST to 5:00PM EST.
Phone: 1-800-718-7526
 

But you can always contact us by email. We try our best to return email questions by the next business day, if not sooner. Many times a question is a bit complicated, in which case we will consult with our in-house drafting department. We then will relate the answer back to you. Our drafting department is always very busy, but we will try and get you your information as quick as we can.

 

Customer Service FAQ

Before you call or email, take a look at the Frequently Asked Questions page. Many times you can find answers to your questions there. Below we have included some answers to a few general questions we hear all the time.

Customer Service

Shipping & Delivery

We use UPS to ship all our packages. UPS will not ship to a Post Office Box address. If an order is received by noon (12:00PM EST) on a business day, your order will usually ship the next business day. This doesn’t include plans purchased with “Options”. Some plan options require extra time and will delay the shipping of the order.

Privacy & Security

Sater Design Collection, Inc. is very concerned about our customers security. For more details visit our Privacy and Security page.

Return Policy

Sater Design Collection, Inc. maintains a NO RETURN/NO EXCHANGE policy. Because our plans are copyrighted and registered to the purchaser, we cannot allow refunds or exchanges. Please be sure of your selection before ordering, and feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) to discuss any concerns you may have before ordering. Replacements due to loss, damage or stolen plans are on a case by case basis.

Ordering

We have worked very hard to make the on-line purchasing process as simple and easy to use as possible. But if you have any questions, concerns or difficulty, feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) and we will do our best to help.

Payment, Pricing & Promotions

Prices are subject to change at any time without notice. We currently accept most major credit cards, you can also call us to arrange payment using a  cashier’s check, feel free to contact our office at (800) 718-7526 (Monday through Friday 9:00AM to 5:00PM EST) for more information.

Viewing Orders

You can view your order’s details and status by logging into the Sater Design Collection website and from your “Dashboard” look in “Recent Orders” and then click the “Details” link to view the details of that order.

Updating Account Information

You can log into you account by using your email address and the password you’ve setup. If you have forgotten your password just click the “Forgot your Password?” link and a new password will be emailed to you. Once you are logged into your “Dashboard” you can view and change any or all of your account information. You can change the billing and shipping addresses, and you can setup multiple shipping addresses. You can also signup for our Newsletters.

If you are looking for information on Custom Designed home plans, we can help you over at Sater Group Inc. which is our award winning custom home design company.